Terms of Payment and Return

здесь вы можете ознакомиться с условиями оплаты и возврата

Payment for using the services is possible with several options:
- Cash at the hotel;
- Bank card payment systems Visa, Master Card, Visa Electron, Maestro, MIR at the hotel;
- Bank card online greyhotel.ru;
We ask you to pay attention to the fact that when booking rooms in our Hotel, we adhere to the laws of the Russian Federation and internal orders and instructions.
All reservations are officially registered in our system and each reservation is assigned its own identification number.
Payment for the reservation made at the hotel check-in desk at the time of check-in.
Payment by credit card on the website dollshotel.ru
When paying for your reservation on the website greyhotel.ru, you will be automatically redirected to the payment form of the processing center of Tinkoff Bank JSC to enter your bank card details.
All data entered by you on the payment form of the processing center of Tinkoff Bank JSC is fully protected in accordance with the requirements of the PCI DSS security standard. We receive information only about your payment.
A payment authorization message will be sent to the email address you specified when making the payment.
Immediately after making the payment, you will be redirected to our site. Information about your payment can arrive with a delay of 5 seconds to several minutes. If, in your opinion, the order is processed for too long, you need to contact support by phone +7 (495) 134-69-99.
The electronic version of the fiscal receipt is sent to the customer to the email address provided during the booking.
A refund
In case of return of paid and unused services, to make a refund from the following calculation:
- in case of full refusal of services, the amount is refunded in full if the period for refusal of services is more than 24 hours before the commencement date of the provision of services;
- the amount of payment is withheld in full in case of refusal of services on the day when the provision of services begins.
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